Jaya99 Privacy Policy – Personal Data Protection for Malaysian Players

Jaya99 ("we", "platform", "Jaya99.im") is an online entertainment and betting platform operating under a valid international licence. We respect the privacy of all our users and are committed to protecting the personal data shared with us.

This Privacy Policy has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. It sets out transparently how Jaya99 collects, processes, stores, and safeguards the personal data of our players.

We take this responsibility seriously. Every jaya99 staff member who handles player personal data has undergone data protection training and is bound by strict confidentiality agreements. Violations of our internal privacy policy will result in appropriate disciplinary action.

Jaya99 collects several categories of personal data depending on how you interact with our platform. Below is a full breakdown of the data we collect and the purposes for which it is used:

We may also collect data you voluntarily provide through feedback forms, customer satisfaction surveys, or communications with our support team via Live Chat or email.

The personal data we collect is used solely for the stated and lawful purposes listed below.

• Account management: Creating, verifying, and maintaining your player account on the Jaya99 platform.
• Transaction processing: Deposits are processed via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX, with withdrawals sent directly to your bank account or e-wallet in MYR (RM).
• Identity verification (KYC): Verifies your identity before processing high-value withdrawals or fulfilling anti-money laundering (AML) compliance requirements.
• Platform security: Detecting and preventing fraud, hacking, money laundering, and other illegal activities on the Jaya99 platform.
• Service communications: Sends important notifications regarding your account, transactions, bonuses, and policy updates via email or SMS.
• Responsible gaming: Monitoring gaming patterns to identify early signs of problem gambling and offering appropriate support.
• Platform improvement: Analyses aggregated and anonymised usage data to improve the gameplay experience and functionality of the Jaya99 platform.
• Marketing (with consent): Sending promotional information, bonuses, and exclusive Jaya99 offers only to players who have consented to receive them.

Jaya99 does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, we may share limited data in the following circumstances:

• Payment service providers: Transaction information is shared with e-wallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and banks via FPX (Maybank2u, CIMB Clicks) solely to process your transactions.
• Game providers: Limited game session data is shared with game software providers (Evolution Gaming, Pragmatic Play, etc.) for technical purposes and game fairness audits.
• Legal authorities: jaya99 will disclose required data to the relevant authorities (such as the MACC, Royal Malaysia Police, or the Courts) when compelled to do so by a court order or applicable Malaysian law.
• Auditors and professional advisors: Certified auditors, legal counsel, and consultants bound by strict confidentiality agreements.

All third parties who receive jaya99 player data are required to comply with data protection standards equivalent to or higher than those of jaya99 itself.

Jaya99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following types of cookies are in use:

• Essential Cookies (Required): Required for core platform functions such as login session authentication, security, and platform stability. These cookies cannot be disabled.
• Performance Cookies: Collecting aggregated and anonymised data on how players use the Jaya99 platform to help us improve functionality and user experience.
• Functional Cookies: Saves your preferences such as language, preferred Live Casino table, and display settings so you don't have to reconfigure them each time you log in.
• Marketing Cookies (Optional): Used to display relevant content and jaya99 offers tailored to your interests. This is only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Jaya99 platform.

Jaya99 continuously invests in the latest security infrastructure to protect our players' personal data. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and jaya99's servers is protected by 256-bit SSL encryption — the same security standard used by major banks in Malaysia.
• Database encryption: Sensitive data such as financial information and identity verification documents are stored in fully encrypted databases.
• Two-factor authentication (2FA): Players can enable 2FA to add an extra layer of security to their jaya99 account.
• 24/7 Monitoring: Our intrusion detection system (IDS) operates around the clock to identify and block any unauthorised access attempts.
• Role-based access control: jaya99 staff may only access data required to perform their specific duties. All access is logged and regularly audited.
• Independent security audits: Independent information security auditors conduct annual penetration testing and vulnerability assessments.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To submit any request relating to the rights above, please contact Jaya99's Data Protection Officer (DPO) by email privacy@jaya99.im or via our live chat platform. All valid requests will be processed within 14 business days.

Jaya99 strictly prohibits the use of its platform by individuals under the age of 18. Our platform is not directed at minors, and we do not knowingly collect personal data from underage individuals.

All registration processes at Jaya99 require age verification. Should we find that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the account in question.

As a global platform, your personal data may be processed or stored on servers located outside Malaysia, including transfers to our technical service providers and game suppliers operating internationally.

Jaya99 ensures that any cross-border data transfers occur only to countries or entities that provide a level of data protection equivalent to or greater than that required under Malaysia's PDPA. Comprehensive data processing agreements (DPAs) are mandatory for all third-party vendors who receive our player data.

Jaya99 adheres to the principle of minimal data retention – we only keep data for as long as it is genuinely necessary. Below is a guide to retention periods by data category:

• Active account data: Retained for the duration of your active account and for up to 7 years after account closure to meet legal compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legislation and international anti-money laundering standards.
• Support communication records: Retained for 3 years for quality control and dispute resolution purposes.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies are retained for up to 24 months or until you manually delete them.
• Security Logs: Retained for 12 months for security incident investigation purposes.

When data is no longer needed and there is no legal obligation to retain it, it will be securely deleted or anonymised using internationally recognised data disposal methods.

Jaya99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. Any changes will take effect upon publication of the updated version on this page.

For material and significant changes, Jaya99 will notify players via in-account notification or email at least 7 days before the changes take effect, giving you sufficient time to review them.

Continued use of the Jaya99 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to stop using the platform and close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Jaya99 handles your personal data, please contact our Data Protection Officer (DPO):

If you believe your data protection rights have been violated and we have been unable to resolve your concerns to your satisfaction, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.